若要好好鍛鍊自己的聆聽技巧，不妨先嘗試用心聆聽聲帶，然後才按以下「細閱字幕」的內容，那你會知道自己聽得懂多少！
Hi there! I’m LJ, from Wall Street English. Today, I’m going to talk about making and receiving phone calls at work.
1. Making Phone Calls
When you introduce yourself, you can say…
- Good morning. This is LJ from Wall Street English. May I speak to…?
- My name is LJ. I’m calling from Wall Street English. Can I speak to..?
When the person you want to talk to is not available, you can say…
- Could you please tell him that I called?
- Could you please ask him to call me back?
- Could I leave him a message?
- I’ll call again later.
When you end the phone call, you can say…
- Thanks for your help. Good bye.
- Thank you very much. Have a good day.
2. Receiving Phone Calls
When you answer the phone, you can say…
- Good morning. Wall Street English. How may/can I help you?
If the caller doesn’t tell you his/her name, you can say…
- May I have your name, please?
- May I ask who’s calling?
After the caller makes a request, you can say…
- Sure, let me check on that.
- One moment please.
- Just a moment please.
- May I put you on hold for a minute?
- Would you mind holding while I check on that?
When you want to take a message, you can say…
- Berry isn’t available at the moment. Would you like to leave a message?
- Berry is in a meeting right now. Can I take a message?
- I’m afraid Mr. Berry is out of the office today. May I take a message?
When you need to deal with bad connections or wrong numbers, you can say…
- I think we have a bad connection. Could you speak a little louder, please?
- I’m afraid I can’t hear you very well. Could you repeat that, please?
- I’m sorry. Could you repeat that?
- I’m sorry. You have the wrong number.
- I’m afraid there’s no one here by that name.
When you end the call, you can say…
- Is there anything else I can help you with? … Okay. Thanks for calling. Have a great day.
If you are nervous about speaking English on the phone, you might want to prepare a script on what you need to say.
Okay. That’s it for today. See you next time.
