Sometimes after you bought something or purchased certain service, you may dissatisfy with their poor quality or how the staff treated you. At that moment, making complaints can be a way out too. This helps the company or shop to understand their problems and you can get compensation based on the reasonable complaints. Let’s learn about how to organize a complaint email or letter.
- Opening /introduction : state the purpose of writing
- I am writing to draw your attention to … / I am writing to complain about …
- I am writing to express my strong dissatisfaction at …
- Recently, I ordered … from your company/shop.
- Main body : reason for complaining
- I haven’t received the goods I ordered 10 days ago, but your company promised to ship it within 3 days.
- You can imagine how we felt when your staff treated us in such a poor manner.
- I was appalled at the poor quality of the goods / unsatisfactory service provided.
- Conclusion : demands for apology / refund from the company
- I demand a full refund within a month, or I will be forced to take this matter further.
- I insist on a partial refund in addition to an apology for the discomfort I suffered.
- I trust this matter will receive your immediate attention.
Remember to address the target reader and sign off before sending it out. If you are not sure who may receive it, you can simply type ‘ To Whom It May Concern’.
