有時買嘢、消費或者享用服務嘅時候,不幸地遇到一啲你接受唔到嘅事,例如買返嚟嘅貨物爛咗、遲遲未送到、寄失、一直唔覆機或者服務質素唔好等等,呢嗰moment真喺嬲到爆啦!冷靜啲!可以打翻封投訴email比佢哋反映,講翻自己嘅遭遇,等佢哋改善或者好好道歉!一齊嚟學下英文投訴email應該點寫啦!

 

  • 開首 : 說出背景/ 寫作目的

Opening /introduction : state the purpose of writing

 

  • I am writing to draw your attention to … / I am writing to complain about …

來信是想你關注…… / 來信是想投訴……

 

  • I am writing to express my strong dissatisfaction at …

來信是想表明我對……的強烈不滿。

 

  • Recently, I ordered … from your company/shop.

最近,我在你公司/店舖購入了……

 

  • 主體 :交代過程

Main body : reason for complaining

 

  • I haven’t received the goods I ordered 10 days ago, but your company promised to ship it within 3 days.

我尚未收到10日前買入了的貨物,但你公司卻曾承諾會於3日內送達。

 

  • You can imagine how we felt when your staff treated us in such a poor manner.

你應該能明白,我們被你的員工不禮貌地對待時的感受。

 

  • I was appalled at the poor quality of the goods / unsatisfactory service provided.

對於貨物的劣質程度/欠佳的服務水平,我是十分詫異的。

 

  • 總結 : 要求道歉或賠償

Conclusion : demands for apology / refund from the company

 

  • I demand a full refund within a month, or I will be forced to take this matter further.

我要求你們在一個月內全額退款,不然我會有進一步的行動。

 

  • I insist on a partial refund in addition to an apology for the discomfort I suffered.

我堅決要求取回部分的款項,及你們的道歉,以補償我所承受的不安感。

 

  • I trust this matter will receive your immediate attention.

我相信你會即時處理這件事。

 

記得要加埋上款下款先send出去,如果你唔知收件人喺叫咩名,可以打「to whom it may concern,」哦!