Writing a complaint letter is a common topic in the English DSE paper 3. Today, Wall Street English is going to teach you how to write a polite but powerful and effective complaint letter step by step. We will also teach you how to write a reply to a complaint letter next time. If you are interested, please stay tuned!
Opening
1. I am writing to lodge / file a complaint about…
I am writing to lodge / file a complaint on the unsatisfactory quality of the hair dryer I purchased from your store on the 21st of June.
2. I am writing to express my dissatisfaction
I am writing to express my dissatisfaction with the poor service I received in your restaurant on the 21st of June.
3. I am writing to bring your attention to the fact that I am not satisfied with…
I am writing to bring your attention to the fact that I am not satisfied with the quality of service provided by your company on the 21st of June.
Body paragraph
1. The first thing I would like to draw your attention to is…
The first thing I would like to draw your attention to is the disrespectful attitude of your staff.
2. To my disappointment / to my dismay, …
To my disappointment / to my dismay, the cabinet I received was faulty.
3. To make things worse,
To make things worse, your staff ignored me when I insisted on an apology from her.
