First try listening to clip without seeing the script.
After that, click on the button below to see the script and check how much you managed to hear!
Hi there! I’m LJ, from Wall Street English. Today, I’m going to talk about making and receiving phone calls at work.
1. Making Phone Calls
When you introduce yourself, you can say…
- Good morning. This is LJ from Wall Street English. May I speak to…?
- My name is LJ. I’m calling from Wall Street English. Can I speak to..?
When the person you want to talk to is not available, you can say…
- Could you please tell him that I called?
- Could you please ask him to call me back?
- Could I leave him a message?
- I’ll call again later.
When you end the phone call, you can say…
- Thanks for your help. Good bye.
- Thank you very much. Have a good day.
2. Receiving Phone Calls
When you answer the phone, you can say…
- Good morning. Wall Street English. How may/can I help you?
If the caller doesn’t tell you his/her name, you can say…
- May I have your name, please?
- May I ask who’s calling?
After the caller makes a request, you can say…
- Sure, let me check on that.
- One moment please.
- Just a moment please.
- May I put you on hold for a minute?
- Would you mind holding while I check on that?
When you want to take a message, you can say…
- Berry isn’t available at the moment. Would you like to leave a message?
- Berry is in a meeting right now. Can I take a message?
- I’m afraid Mr. Berry is out of the office today. May I take a message?
When you need to deal with bad connections or wrong numbers, you can say…
- I think we have a bad connection. Could you speak a little louder, please?
- I’m afraid I can’t hear you very well. Could you repeat that, please?
- I’m sorry. Could you repeat that?
- I’m sorry. You have the wrong number.
- I’m afraid there’s no one here by that name.
When you end the call, you can say…
- Is there anything else I can help you with? … Okay. Thanks for calling. Have a great day.
If you are nervous about speaking English on the phone, you might want to prepare a script on what you need to say.
Okay. That’s it for today. See you next time.
